FAQ

FAQ: Everything You Need to Know

1. Where do you make your products?

All our products are designed, printed, packaged, and shipped by us—right out of our garage, with the game always on in the background. Every item is crafted with care to bring you fan gear that’s as unique as the fans wearing it.

2. How long will it take to receive my order?

We aim to process and ship your order within 3-5 business days. Delivery times depend on your location, but most orders within the U.S. arrive within 7-10 business days. You’ll receive a tracking number as soon as your order ships.

3. Do you accept returns or exchanges?

We want you to love your gear! If something’s not quite right, you can return or exchange unused items within 7 days of delivery. Just send us an email at info@alwaysoutside.shop with your order number, and we’ll make it right. (Custom or personalized items may not be eligible for return.)

4. What makes your gear different?

We create fan gear for everyday wear—for when you take the jersey off but still want to rep your team in style. Our designs are a mix of fandom and lifestyle, giving you apparel that works at the tailgate, the dive bar, or even just lounging at home.

5. How do I care for my new gear?

To keep your gear looking great, wash it inside out in cold water and tumble dry on low. Avoid ironing directly on the designs. Treat it like your favorite game-day lucky charm, and it’ll last season after season!

6. Do you offer custom designs?

Not typically but you can shoot us an email and ask!

7. Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number via email so you can follow its journey to your doorstep.

8. How can I contact you if I have questions?

We’d love to hear from you! You can reach us at info@alwaysoutside.shop or use the contact form on our website. We’ll get back to you as soon as possible.

9. Do you ship internationally?

Currently, we only ship to North America. We’re exploring international shipping options, so stay tuned!

10. What’s the Always Outside vibe?

We’re all about creating gear that celebrates the game-day spirit—on and off the field. Whether you’re tailgating, hitting up the dive bar, or chilling at home, we’re here to help you show your team pride with style and comfort.